Jeanne,

I'm not so sure that reformatting the records changes their ownership.
Your services division already keeps those records in some kind of
recordkeeping system, and so changing the system doesn't necessarily in
and of itself change the ownership. There may be additional details of
this reformatting and new recordkeeping system that may change that,
though.

I do agree with you when you say you should be involved. It is what you
do, after all.

Gary Link, CRM
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-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On
Behalf Of Jeanne Callen
Sent: Tuesday, July 05, 2011 2:02 PM
To: [log in to unmask]
Subject: Corp Records vs Services Records

Good afternoon,

I am looking for your opinions - and I hope that I can explain this
correctly!

Our company has a "services" division in which we perform services
(permitting & reporting, alcohol & drug testing, title & registration,
just to name a few...) for our customers - the records retained for this
part of the company belong to the "client" but are stored at our
facility - they are not part of our "corporate records program."  (We
have a formal records program for all other records belonging to the
corporation but the client records have never been included.)

Our services division is in the process of implementing a document
management system - these "client" records will now be scanned and
stored electronically.  My question is - shouldn't these "client"
records be considered "corporate" records now that they are being stored
in an electronic system that is on the company's network?  I have asked
to be involved in the implementation but have been left out - "corporate
records" (me) has never been involved with the "services" side of the
company (silos) but I feel that I should now be involved.

I hope this makes sense and I hope that maybe some of your
questions/replies back to me will help me understand.

Thank you,
Jeanne

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