John, Welcome. A great place to start is RIM 101 under ARMA Resources or your local ARMA chapter of which there are about 14 in Canada. http://www.arma.org/rim/101/index.cfm http://www.arma.org/about/chapters/chapters.aspx http://www.armacanada.org Also search rich bounty of the ListServ archives. http://lists.ufl.edu/archives/recmgmt-l.html Is Vancouver Island (www.armavi.org) close to Vancouver (http://vancouver.arma.org)? Angel Ramos, CRM Corporate Records Manager Canonsburg, PA U.S.A. List archives at http://lists.ufl.edu/archives/recmgmt-l.html Contact [log in to unmask] for assistance To unsubscribe from this list, click the below link. If not already present, place UNSUBSCRIBE RECMGMT-L or UNSUB RECMGMT-L in the body of the message. mailto:[log in to unmask]