Trudy, you are not identifying the problem correctly because you are
concentrating your thought on the details of the process, and not
looking at the big picture. 

They are not charging 30 dollars for a summary bill and 75 dollars for a
detailed bill because of paper and delivery costs, so addressing that
issue is not going to get you anywhere. 

In the big picture they are charging this to see if they can get away
with it, plain and simple. Storage is pretty much a commodity now and
everyone knows what everyone else is charging. Business is down, real
estate holdings are devalued and yet costs continue to rise. The easiest
fastest way to bring in more cash is to squeeze your existing clients,
so that is what they are trying. Obviously from responses here some
people will just pay it, it's not their money, you know the attitude...

You also know that to the vendor, the difference between producing a
detailed bill (which will actually telling you if they are miss-billing
you, rather than a summary, with which you have no clue) or a summary
bill is the difference of selecting one report from a list over another
- in other words, almost no difference. So the cost differential should
not be $45! 

If you don't call them to task on this as I've done, well as I said,
it's part of the job.

William Creamer
Records & Conflicts
WF&G LLP
NY, NY


-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On
Behalf Of Trudy M Phillips
Sent: Tuesday, October 04, 2011 3:27 PM
To: [log in to unmask]
Subject: Re: [RM] Charges for Invoicing

If you do not currently receive that in an email, ask if the fee can be

waived if it is emailed.  Or, ask if they have a customer statement link
on  
their website you can go to and get your statement.
 
Many types of companies are switching to these methods to avoid the cost
of 
 preparing, and mailing a paper statement.
 
Trudy M.  Phillips
Business Consultant
"Bringing Order Out of Chaos"
205-699-8571  Fax 205-699-3278
_www.trudyphillips.com_ (http://www.trudyphillips.com/) 



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