While this is an example of backup being done right - i.e. <a specialized machine is needed to run the cartridges the data is stored on, and special hardware and software are needed to read it> - I often detect a degree of complacency by those who lose data backups that are encrypted or protected. They seem to imply that, although the backups were lost, no one was harmed because the info can't be accessed. What I find missing, is concern for the organization whose backup info was lost - what if they had a disruptive event before the next scheduled backups were run? How do they recover data that was lost by the negligence of a vendor? This issue is never addressed in these news stories since the focus is on possible identity theft and loss of personal information. I think this emphasis on only the safety of the personal information contributes to a sense of "not our fault" and "no harm done" on the part of those vendors who seem to have frequent incidents of this type, while, in fact, the vendor has put their customer at jeopardy for possible catastrophic data loss during the time the missing data is the only backup.
Ginny Jones
(Virginia A. Jones, CRM, FAI)
Records Manager
Information Technology Division
Newport News Dept. of Public Utilities
Newport News, VA
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From: [log in to unmask] [mailto:[log in to unmask]] On Behalf Of PeterK
Sent: Friday, March 30, 2012 7:01 AM
To: RAINbyte; RECMGMT-L
Subject: [RAINbyte] Lost data cartridges may have exposed 800,000
Lost data cartridges may have exposed 800,000
LOS ANGELES (AP) - Four computer storage devices containing personal information for about 800,000 adults and children in California's child support system - including their names and Social Security numbers - were lost by IBM and Iron Mountain Inc., officials announced Thursday.
There's a chance the information from the California Department of Child Support Services won't be accessible because a specialized machine is needed to run the cartridges the data is stored on, and special hardware and software are needed to read it, said Christine Lally, a spokeswoman for the state's Office of Technology Services.
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