Gordy, in my experience, who is doing the work is key. If they are high
turnover, relatively low paid/low skilled staff,  you either have to:
(a) have the resources or capability to continuously educate that staff on
common records practice and terminology if you wish to utilize standardized
terms as recommended, and that process needs to be actively supported by
management at all levels; or
(b) you need to translate those terms into language and processes that will
be understood by the staff doing the work; or
(c) you need to take responsibility for monitoring/fixing problems as they
arise resulting from a failure to do (a) or (b).

One does not have to be an auto engineer to drive a car. One should not
have to be a records manager to perform routine records processes.

Dwight Wallis, CRM
Multnomah County Records Management & Distribution Services Manager
1620 SE 190th Avenue
Portland, OR 97233
ph: Records- (503)988-3741
ph: Distribution - (503)988-3533, x29131
cell: (503)260-2263
fax: (503)988-3754
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