Irene,

Lots of good advice.

As with any system (or other project for that matter) you need to
first determine your requirements both business and technical. A good
place to start is with some of your law firm RM colleagues who might
give you an insight into what they are doing.

But ultimately you need to determine what your organization's needs
are meeting with various stakeholders (lawyers, support staff, IT,
etc.) and document them.  From these you have a starting point to meet
with vendors and find out which solution fits the requirements.

I've been through the requirements gather process a couple of times
and it is not always easy.   But as the guy in the Fram commercial use
to say "You can pay me now or pay me later..."

Good luck....

Bruce White, CRM, PMP
Newtown Square, PA
e-mail: [log in to unmask]
LinkedIn:  http://www.linkedin.com/in/bblanco

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