While I haven't seen this book, in the past, Bob Smallwood's strength has been his ability to collect public domain materials from the Web and other sources and usefully organize them.  Bob comes from the world of Content Management and was involved with IMERGE Consulting in its early days and later.

Gordy
Gordon E.J. Hoke, CRM
Waukegan, IL USA



Gordon E.J. Hoke, CRM

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