While most of the discussion about emails is directed at human to human emails, there is another type that we seldom talk about.  There are those caution/warning messages, generated by machines and automated systems, that must be readable in the mailboxes of those personnel tasked to respond to these warnings.  For many reasons, the Email system both conveys these messages and in some cases archives them.  Seems there are at least three ways these emails can be handled:
 
1.	Define Email in a manner that excludes this machine generated traffic from the definition of "Email" record.
2.	Allow these machine generated emails to be classified as transitory records and allow destruction after their usefulness is over
3.	Classify these emails like other email records, based on content and assign a retention period to them.
 
I would be interested on how other organizations and companies handle these machine generated emails either directly or offline.  Thanks
 
Dr. Robert L. Bailey, CRM, MIT, ECMp
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