I've had similar thoughts, Angela.  If the CRM is the most widely recognized 
certification out there for records managers, then it makes sense that graders 
be as equipped as possible to evaluate responses both accurately and 
helpfully.

As a high school teacher I graded graded Grade 12 English diploma exams for 
the province of Alberta.  The exam was worth 50% of the student's final grade 
in a key course before entering college and university... so we felt a lot of 
pressure to grade appropriately!  The grading rubric was very detailed (a 
paragraph of descriptors for every possible grade), and twice every day all 
graders (some 125 of us) sat on the same floor in a large building and graded 
the same paper to see if it was being marked consistently.  The process was 
rigourous, which befitted the seriousness of the exam results.  The other thing 
is that I got paid to mark those exams - it wasn't volunteer work.

The new training for graders is a great step forward for the ICRM.  I also like 
that exams close to passing are regraded, and that random exams are 
regraded, and that there is an appeals process.   The more professionally 
handled the process is the more worth the CRM credential retains in the long 
run.

Wayne Hoff, CRM
Calgary, AB

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