Larry,

I appreciate your response as to why I have asked the question here!  I have 
asked the ICRM that particular question before and chatted privately with 
some individuals who have deplored the comments recorded by some graders who 
were less than tactful and/or less than competant in grading exams. 
Although the ICRM can choose not to "invite" those graders back, the loss of 
a single potential candidate because of a poor grader response is of grave 
concern to me because Part VI is highly subjective in some ways.  It is up 
to the grader to read the answer and talley the score and sometimes I have 
to read an answer and consider the context of the response before I make a 
decision about what I think the candidate knows or doesn't know because I 
want to be as fair as I can.  Not every bright records manager is a gifted 
writer, nor is every gifted writer an intelligent records manager.  I wanted 
to ask the question here because it is a less "formal" forum and I respect 
the opinions of those who are CRM's and those who aspire to be.

I teach certification exams for both IT and Records Management 
professionals, so I'm always interested in measuring success factors in 
order to improve the delivery of education and support services for the 
organizations that I choose to serve.  There are easy ways to measure 
success factors for the students (i.e. the passing grade), but what about 
the graders who are deciding the fate of the candidate's attempt?  The ICRM 
has always graciously provided scoring sheets, instructions, and 
suggestions.  But, who is assessing the graders to ensure that they are 
competant to decide who are the "best and brightest" in our profession?

I highly applaud the move that the ICRM is making and hope that, somehow, 
the next move will involve being able to come up with the some metrics to 
sample the responses by graders to determine how effective each of them are 
in documenting what was well-done and enumerating potential opportunities 
for more points on the answers.  I am participating in a similar project 
with another organization to gather metrics on feedback and outcomes 
associated with my teaching certification exams and I find the feedback 
helpful, invigorating, and a means of improving my own performance as an 
instructor.  In fact, two years ago, I took a private class on how to write 
exam responses and it was a revelation because we we wrote practice 
responses and were graded harshly on the potential effect of each word that 
we put to paper.  A grader holds the fate of another person's professional 
success in their hands...and that carries a tremendous sense of 
responsibility if you are going to deliver the 'best and brightest" to the 
profession.

ICRM....you are rocking the future of our profession!  I'm am on board with 
that.

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