E-mail and succession planning | Thinking Records

One of the core problems with standard e-mail accounts is that business
communications accumulate in individual accounts in a way that ensures they
are not routinely accessible even to close colleagues.

This was brought home to me when I worked with an organisation that had
shared drives, a collaboration tool,  and an electronic records system, but
who conducted most of its business through e-mail.  A key part of their
work was influencing and managing relations with external stakeholders, and
the communications with those external stakeholders were for the most part
only captured in e-mail.


 http://bit.ly/15YUaW7

Source:
http://thinkingrecords.co.uk/2013/09/11/e-mail-and-succession-planning/
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