The City of Sugar Land Tx is overhauling the way it conducts performance measures for all departments. In my opinion what we currently track at the City is indicators of activity not performance (ie # of boxes of records destroyed, # of requests for records management assistance, # of boxes archived at the records center, etc)   For me, as an example,  you need to have goals that you can use as a basis for the performance reviews for your staff.  Counting boxes and service calls does not seem to provide any kind of guidance.  I would like to use the Information Governance Maturity Model but I don't know how to measure progress on a monthly or quarterly basis.  Does anyone have true performance measures and could you give me a couple of examples of what you use?


Mark H. Hoover, CRM
281-275-2202
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