David:
While there is no one way to create a RIM program (which includes retention and disposition), ARMA has several publications that are very helpful. Check the selection at the Bookstore site (https://members.arma.org/eweb/home.aspx?site=ARMASTORE click on Publications at the top). AIIM is a good resource for technology and technical applications like enterprise content systems. Also, look at the free downloadable research papers at the ARMA Educational Foundation site (http://www.armaedfoundation.org/ click on Research Reports on the left). You might find some helpful information there.
Ginny Jones
(Virginia A. Jones, CRM, FAI)
Records Manager
Information Technology Division
Newport News Dept. of Public Utilities
Newport News, VA
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