"If someone doesn't coordinate the efforts of Records, IT, Legal, and other groups, the enterprise suffers. There are redundancies, ineffectiveness, and lost synergies.
Practicing IG is difficult. There are many obstacles -- including personality types and communication styles -- as I detailed to the Utah-Salt Lake City ARMA Chapter last week. The IGP must be an ambassador, mediator, and sociologist, as well as a damn fine records practitioner. The IGP must speak at least three languages: records-talk, legalese, and technobabble. Few people are polylinguists who can motivate all sides to pull together for the good of the enterprise."
Colleagues:
Gordy's comments above are basically the point I was trying to make yesterday, from the RIM Manager perspective. I think all seasoned RIM Managers have been working for a very long time as ambassadors and mediators between Legal, IT, Data Governance, Finance, and the entire organization. I have been doing this for a long time dealing with a lot of interesting personalities and communication styles both domestically and internationally. I think RIM Managers (and not just Managers) with or without the CRM can speak the language of records, legal, and IT. I know I do because I work with these groups and many others every day. How long have we heard tales about how RIM needs to work with IT and Legal? I can remember those conversations dating back to when I was first entered the world of RIM, long before IG was introduced.
That is my opinion and I am sticking to it as well!
Thanks, Steve
Stephen A. Smith, MLIS, CRM, CIP, CDIA+
Manager, Corporate Records
QVC, Inc. Compliance Audit
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