Andy, You must be one of the finest salesmen around as you tip-toed very
well there. I have this song from Tiny Tim now going through my head- and
it WILL drive me crazy. You are dead on though about service and hostage
fee's although never is a pretty big word. On a personal note I'm trying
not to do more business with the large publically held company(s) unless
there is no viable alternative.
Have a great day
Steve Petersen CRM
Sr. Records Administrator
Rockwell Collins Inc
319.295.5244
List archives at http://lists.ufl.edu/archives/recmgmt-l.html
Contact [log in to unmask] for assistance