From a customer's perspective consider for a moment your airing of
Worldcom "dirty laundry" and how it might be thought of by some as bad
business ethics.  

Also, consider how unfavorable it looks in the eyes of perspective
customers that might be reading your posting--food for thought.



-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On
Behalf Of Chris Muller
Sent: Thursday, April 12, 2007 10:15 AM
To: [log in to unmask]
Subject: Re: Worldcom

This may not be RM in the strictest definition, but I do have a "war
story" 
regarding the sloppy handling and record-keeping of their backup tapes. 
[Though perhaps it was merely a ploy to make things tougher on
litigants.]

We were once given the job of restoring over 400 DLT tapes from WorldCom

in support of some of the litigation. They were sent to us in boxes, all

jumbled in no particular order, without significant external markings or

any other documentation.

Of course, one has the problem of matching up multi-tape backup sets in 
sequence. That's bad enough. But (as we found out the hard way) some of 
these were written in a "tape-RAID" which means that they need to be
read 
simultaneously on multiple drives. Not only that, some were done on two-
drive RAIDs, some on four-drive RAID on some on eight!! All jumbled 
together.  On top of that, one needed to determine the exact versions of

the email and backup software, which changed over time.

What a mess. The work was many times tougher than it should have been.
I'm 
guessing that WorldCom wound up paying for all this work anyway, as
losers 
of the suit, so the lack of documentaion was counterproductive all
around.

(Except for making a few bucks for guys like me. :-)

regards,  Chris

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