Not to jump on Simon here, as he is certainly not the only one to do it, but
I dislike intensely these responses that indicate that IT cannot possibly
understand "the complexity of RM". If I had posted the exact same response
but flipped "IT" and "RM", e.g. 

-----------------
Should Not!

RM does not understand the complexity of IT requirements and systems and
wants to
simplify them. For example, you would never convince a RM Manager of
server-based
E-mail Management solution that would take user choice out of the decision
to declare 
an email as a record or simply delete it. 
-----------------

Most of the folks on this list would howl; in fact, I suspect at least a
small handful of you WILL howl even though this is a purely hypothetical
response and not necessarily one I believe. 

I don't have a particular opinion on this one, though I suspect that RM and
IT will either be in the same department or reporting to the same person in
most organizations soon enough...information management is information
management and the same principles for retention, compliance, discovery, and
efficiency of access apply whether the information is a "record",
"document", "data", or some other thing. 

Now, I know I'm not going to change any of your minds who are inclined to
dismiss IT as a bunch of maladroit geeks bent on dominating the world with
shiny flashy spinny new systems that can't possibly understand the nuances
and subtleties of a RRS - but if you're determined to a) have all records
and information treated the same, that is, according to value of content
rather than in whose systems they reside and b) have IT, business, etc.
learn basic RM principles and apply them, then you BETTER be prepared to do
the same yourself. 

Those that don't will find themselves in the same situation as did the buggy
whip manufacturers of a century ago, who said that Henry Ford et al couldn't
possibly understand the complexity of training a horse to pull a wagon, keep
it fed and strong, and wanted to simplify the driving process. And you'd
never convince Ford of a horse-drawn solution because nine times out of ten
he'd go with the mechanical solution. 

My .02 on a warm Colorado afternoon,

Jesse Wilkins
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