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Your outside counsel is another vendor to consider. I have yet to see an engagement letter in which a client has required us to manage their file to their retention schedule. I keep waiting, and I'm sure it'll happen one day, but so far it hasn't hit us.
And Angie made a great point - follow up, in some fashion, must be part of your due diligence when requiring 3rd parties to do ANYTHING. Just because they signed the contract doesn't mean they'll actually do it, and that will likely leave you holding the bag.
Julie
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