Number of requests retrieved within X minutes or days successfully. Error rate 1% or less.
Number of content items captured and indexed within X minutes or days successfully. Error rate 1% or less. X will be based on record type and priority.
Number of shred service visits completed successfully on scheduled date of service by shred vendor. Billing accurate 100%.
Number of pieces of loose filing filed successfully. Error rate less than 1%.
Number of report requests generated within X minutes or days successfully. Error rate 0%
Number of files prepped within X minutes or days of reciept. Error rate 1% or less. X will be based on record type and priority.
Number of files scanned within X minutes or days of receipt. Error rate 1% or less. X will be based on record type and priority.
Number of files indexed within X minutes or days of receipt. Error rate 1% or less. X will be based on record type and priority.
Number of items returned to Record Center within X minutes or days of receipt. Error rate 1% or less. X will be based on physical item type, security and priority.
These are only suggestions...
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