Part 5 took me three tries to pass. One of the books I have found helpful when I mentor is the Computer and Internet Dictionary (3rd edition) edited by Philip E. Margolis, published in 1998. There are a number of similar and more recent books available on the market. See http://smile.amazon.com/s/ref=nb_sb_noss?url=search-alias%3Daps&field-keywords=Computer+and+Internet+Dictionary+ for a selection.
Ginny Jones
(Virginia A. Jones, CRM, FAI)
Records Manager
Information Technology Division
Newport News Dept. of Public Utilities
Newport News, VA
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