That's a great story.  I'd be speechless too.  I'm preaching to the choir, but 
my two cents - Records Managers who are put in charge of programs and 
want to create change, or those having to implement an ERMS, face 
something very different from most other projects:  we have to change not 
just actions, but the habits behind the actions, AND the whole way of 
thinking behind the habits.  A new SAP system is a huge project, but it's 
merely changing how to do the functions that employees already know 
they have to do.  Changing how employees manage records, or just email, 
for example - it's a new system, a new way of doing things, and a 
completely different rationale than they've followed for decades prior.  And 
good luck accomplishing that if you don't have a really dedicated sponsor 
from very high up.



Three years?  I think seven years is reasonable.  And maybe more.



Wayne Hoff, CRM

Calgary, AB



Opinions expressed are my own and not those of my employer.

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