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Records Management Program <[log in to unmask]>
Subject:
Re: Chat Logs
From:
Mary Beth Foral <[log in to unmask]>
Date:
Mon, 8 Aug 2016 10:34:27 -0400
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Records Management Program <[log in to unmask]>
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We treat chat conversations as phone conversations.  Neither is retained.  
Our Records Policy states the phone and chat platforms are not systems of 
record, however if the content of a conversation constitutes a record, it 
must be transcribed and stored elsewhere per the retention schedule. 

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