It seems to me that the easy answer is to NOT record the information sent
or received through ECHO.  Once you record it you must treat it as a
"record" and set policies for managing that information.  Unfortunately the
user may not want it recorded but ECHO may automatically record it
regardless of the users request and this is where the problem lies - in the
hands of the "providers".  Why do they want to record it?  What is the
purpose?  Does Google charge by the number of answers?  My opinion - if
Google records it must be discoverable!  So choose your poison.

We constantly talk about the volume of data accumulating and this is why -
it seems to be easier to record than let the "noise" disappear.  I suppose
that every Google search I've made is probably stored by Google in the
cloud. When these clouds break we will have a global flood:)


Mary

Mary W. Haider, MBA, CRM
Records & Information Manager and Consultant
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865-983-1371

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