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Date:
Wed, 12 Jul 2017 15:52:46 +0000
Reply-To:
Records Management Program <[log in to unmask]>
Subject:
Re: How are you handling video/audio calls recorded on messaging systems?
From:
Joshua Hargrafen <[log in to unmask]>
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Records Management Program <[log in to unmask]>
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Earl, 

We have made the determination that IM conversations are not records and have turned off journaling for the IM piece of Skype. We have communicated that it is company policy that business not be conducted over IM and it is to be used as an informal communications tool. 

In regards to recording meetings, we manage those in the same way that we manage meeting minutes on the RRS and the record owner is the line of business that recorded the meeting.  

In regards to recording external parties, you will want to get a determination from your Legal department for their opinion on the subject.  I have been at organizations where you could not record external individuals, some that allowed with written consent, and others that were OK as long as they were given an indication during the meeting that it would be recorded (the affirmation on the recording is the record).  



Josh Hargrafen IGP, CIP
Senior Program Manager, Information Security and Governance 
500 ACT Drive
Iowa City, IA, 52243
319.337.1282



-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On Behalf Of Johnson, Earl (Cleveland)
Sent: Thursday, June 29, 2017 9:21 AM
To: [log in to unmask]
Subject: How are you handling video/audio calls recorded on messaging systems?

Good morning,

We're using Skype for Business enterprise-wide to make/receive business calls, meetings, presentations, etc., and are wondering what others are doing to manage recorded video/audio calls? Are they identified on your RRS?  Who is the office of record-IT, or the line of business?  If you are recording a video/audio call with an external party, do you get their permission first?  If so how is that documented?  Has anyone disabled or turned this feature off in Skype?

As usual, any and all responses are appreciated.  Thanks in advance.

Respectfully.
Earl

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