When I read Donna's question about a Michigan study on misfiles I
remembered my years as a vendor in the 80's.  My training included
information about a study conducted in Michigan (I think it was done by
the State of Michigan).  If I recall correctly it was a time study of
the number of filing actions (retrievals and refiles) that were
completed using the various filing/shelving type systems available.
Since our product line included the Lektriever and Kardveyer which
represented the highest number of filing actions, we often cited that
study.  I don't remember anything about identifying misfiles although
that certainly is a part of successfully completing filing actions. To
the best of my knowledge this was a documented study, but perhaps the
purpose and/or results have been skewed as the story is relayed.

Perhaps someone at Kardex or a sales rep will have a copy of that
Michigan Study or can validate my memory.
Thanks Mary



Mary W. Haider,CRM
Records Manager
W.W. Grainger, Inc.
Mailstop B4.T46
847-535-1560

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