Hi Sharon, How have you been? I just have one question - On what planet is
"Sunny Seattle"? I've never heard of it before! I think it's in the Western
Andromeda galaxy (WA) (It must be Friday!)
Cindi Roush
(Sunny and HOTTTT New Mexico)
----- Original Message -----
From: "Sharon Burnett" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Friday, June 17, 2005 10:31 AM
Subject: Re: Voice Mail Audio Files on User PCs
> The last 2 companies that I have worked for have had the technology
referred
> to generally as "unified messaging." There are several players in the
field,
> but I am most familiar with Avaya's product as it interfaces with
Microsoft
> Exchange and the Octel voice messaging servers. I guess I've worked with
> this technology for 5 years now.
>
> I'm inserting a brief product description below directly from Avaya's
> website:
> "Unified Messenger® for Microsoft Exchange
> Working with Microsoft® Exchange, Avaya's Unified Messenger extends your
> messaging investment enterprise-wide and enables you to use a single
> interface to check all your voice mail, e-mail and fax messages. By using
> any touch-tone phone or personal multimedia computer, you can retrieve and
> read messages as well as reply, send, forward and store them too,
regardless
> of the media in which they were created. The results for your organization
> are streamlined communications, increased productivity and improved
> workflow. System administrators can manage the messaging system more
easily
> and cost effectively, too, with single-point administration for the entire
> system."
>
> Besides email and voice messaging, a user (if this feature is activated)
can
> also receive faxes directly to their PC as opposed to a fax machine or
> central fax distribution. In my case right now, I technically have 2
lines -
> one for voice and one for faxes. Faxes arrive in TIF format directly to my
> email box. Voice mail also comes to the PC and I can listen to it through
my
> PC's speakers. I can also access via traditional land line over my phone.
> Accessing my mailbox through the phone will also tell me if I have
received
> new email and I can have those read to me by the system.
>
> So now that you are totally impressed by all this combination of
technology,
> it gets even better - all your tape or disk backups will also backup voice
> mail and faxes. If it is in your mailbox it is on any backup. Writing your
> email policy just got more complex. Searches for litigation become
> multi-dimensional. It is critical that your organization tracks who is
> assigned to what lines and when. Careful tracking of user ids and email
> addresses and what server those ids/addresses have been assigned to is
also
> critical. Believe me, if you ever have to restore for any reason
whatsoever,
> this information is necessary.
>
> I usually do not write posts this long, but thought since I have the
> background why not. I would not be afraid of this technology. I would use
it
> as an opportunity to work with my technical operations staff and learn.
The
> goal should be to build a policy that can be actually be implemented (how
> many of us have an email policy that states email is to saved off the
> Exchange servers and then we have no other place to save our messages??).
>
> Rock on!
> Sharon Burnett
> Sunny Seattle WA
>
> List archives at http://lists.ufl.edu/archives/recmgmt-l.html
> Contact [log in to unmask] for assistance
>
>
>
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>
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