Kelly,

Some other things to consider.
  Is this a law ? If so is 21 years the longest period for states you do 
business in.  If you only have 1 store in the longest pull state you might 
go shorter based on % of claims by state retention
  Does the law differ between minors/adults - If so do you seperate the 
claims.   Maybe keep claims based on the shorter period and assume the 
risk.
  Is there a statute of limitation on suing for claims like this.  Could 
go with this period.
You imply that these are all physical records.  Can you scan with a field 
on the new form being DOB and OCR'd.   This would set you up for 
electronic destruction based on a trigger event.  You can then say all old 
records are 21 years and show a new process after drawing a line in the 
sand.
How many of these come into the  archive each year in paper?  Can you 
seperate by state and use the local requirements.

Lot's of questions to ask that could affect the decision- Blake knows I 
love asking questions  :)


Steve Petersen CRM
Records Manager
Rockwell Collins Inc
319.295.5244

"Bringing Order Out of Chaos"

List archives at http://lists.ufl.edu/archives/recmgmt-l.html
Contact [log in to unmask] for assistance