Looks like the basis for a CRM Part VI exam case study. Best regards, Steve Steven D. Whitaker, CRM Records Systems Manager; City of Reno >>> [log in to unmask] 6/13/2007 12:03 PM >>> http://tracypress.com/content/view/9678/2/ -- Larry Medina Danville, CA RIM Professional since 1972 List archives at http://lists.ufl.edu/archives/recmgmt-l.html Contact [log in to unmask] for assistance List archives at http://lists.ufl.edu/archives/recmgmt-l.html Contact [log in to unmask] for assistance