Iron Mountain was engaging in similar practices before the economy 
soured.  In the past few years, they levied a fuel surcharge on us, and 
attempted to levy administrative fees; these actions all predated the 
current recession.  This was in for return for service that was 
problematic at best (people can contact me off-list if they really want 
the gory details).  We did not have the wording in our business 
agreement or Schedule A that allowed for annual increases or reviews of 
rates; in fact, it was written into the agreement that rates could not 
be changed or created and added without mutual written consent during 
the life of the agreement.  However, that didn't seem to matter to IM.  
Fortunately, we found a suitable local vendor and left.

-- 
Ian Janssen
Director
University Archives and Records Management
University of Delaware
002 Pearson Hall
Newark, DE  19716-0501
Phone: 302-831-2750
Fax: 302-831-6903
Email: [log in to unmask]

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