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Sender:
Records Management Program <[log in to unmask]>
Date:
Mon, 25 Jul 2011 11:39:39 -0600
Reply-To:
Records Management Program <[log in to unmask]>
Subject:
Re: ICRM Exam
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From:
Jesse Wilkins <[log in to unmask]>
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Hi Jim, 

1. Any good management 101 book
2. Any good RM fundamentals book - Robek, Saffady, etc. 
3. Any good and broad technology book - I've found the various CDIA+ manuals to serve that purpose well. 

Good luck,

Jesse Wilkins, CRM
Director, Systems of Engagement
AIIM International
[log in to unmask] 
http://www.aiim.org 
(303) 574-0749 direct
Twitter: @jessewilkins
Attend the AIIM Social Business Virtual Conference on September 8: 
http://www.aiim.org/Events/SOE-Conference 
Pre-approved for 6 CRM credits

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