so i have a question for the CRC folks on the list. What role does your
service rep play in a situation like this? Do they contact the customer when
they are 30 days behind? or what? do they monitor the news to be aware of
potential problems down the road. Seeing that these records are part of
mortgage company IIRC the recent meltdown of the real estate/mortgage
industry might have been a signal to the CRC's rep that there may be a
potential problem coming up.

At previous employers I had been contacted by the service rep when the bill
wasn't being paid. one vendor even told us sorry we won't be able to
complete your request until you pay part or all of your bill. the problem
usually was due to A/P not understanding the billing and them not paying.
But the rep was on top of the account and in both cases we were
Multi-milion/billion dollar businesses

pak

On Fri, Aug 12, 2011 at 11:21 AM, Larry Medina <[log in to unmask]>wrote:

>
> To assume them to be a "...deadbeat customer that owed  a lot of money and
> didn't want to pay."  is a pretty big leap.  It could be similar to the
> SoCal situation, or a medical, financial services, or property management
> office that dissolved suddenly following a long term illness,
> hospitalization, or death of the principal partner or owner.
>
> Not too sure about this part either "...was undoubtedly the case, the
> nonpaying  client was already substantially behind on their account..." the
> CRC couldn't have been the ONLY supplier who had gone unpaid- it's
> difficult
> to understand what all/any of the others did.  Did EVERYONE simply walk
> away
> unpaid?  Most people rent, pay utility bills, property insurance, liability
> insurance, etc... what did all of these others do?  Generally there is SOME
> secondary point of contact.
>

-- 
Peter Kurilecz CRM CA
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Richmond, Va
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