Peter Wrote:
so i have a question for the CRC folks on the list. What role does your
service rep play in a situation like this? Do they contact the customer
when
they are 30 days behind? or what? do they monitor the news to be aware
of
potential problems down the road. Seeing that these records are part of
mortgage company IIRC the recent meltdown of the real estate/mortgage
industry might have been a signal to the CRC's rep that there may be a
potential problem coming up.

At previous employers I had been contacted by the service rep when the
bill
wasn't being paid. one vendor even told us sorry we won't be able to
complete your request until you pay part or all of your bill. the
problem
usually was due to A/P not understanding the billing and them not
paying.
But the rep was on top of the account and in both cases we were
Multi-milion/billion dollar businesses




We have been extremely fortunate here in Minneapolis. I personally run
an aged receivable report at the end of every month andtypically do not
make a call until the account reaches 60 days- there are various reasons
for an overdue balance, we've been known to not post a payment and it
wasn't discovered until the bank rec was completed. And as Peter said,
many times it is due to a change in accounting/personnel-

I am more comfortable handling these situations myself- but then again I
could be a study on micro managing-

Have a good weekend all!



Jeff Fronius

Advanced Records Management
 

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