This is really good, really important stuff that to me is the closest cut yet to the changes that Social Business/Enterprise 2.0/insert buzzword here have introduced - and will introduce - to organizations. I think it also ties back to the CMSWire article about a seat at the table etc. http://productfour.wordpress.com/2011/09/08/could-e2-0-really-mean-enlighten ment-2-0/ or <http://t.co/0lqBJZax> http://bit.ly/v6YiES Regards, Jesse Wilkins, CRM, Information Certified InformationCertification-RGB Director, Systems of Engagement AIIM International [log in to unmask] http://www.aiim.org <http://www.aiim.org/> Twitter: http://www.twitter.com/jessewilkins Demonstrate your information management skills. Get Information Certified. http://www.aiim.org/certification List archives at http://lists.ufl.edu/archives/recmgmt-l.html Contact [log in to unmask] for assistance To unsubscribe from this list, click the below link. If not already present, place UNSUBSCRIBE RECMGMT-L or UNSUB RECMGMT-L in the body of the message. mailto:[log in to unmask]