Once upon a time in RM land, there were three components to RIM that were supposed to be included in every RM program - forms management, correspondence management, and reports management.  As these three elements were some of the first to go electronic with the advent of the PC/Mac desktop environments, the management aspects tended to be taken up by IT, if at all.  As Wayne so succinctly pointed out - email became a component of correspondence management and was not managed at all in most organizations - thus the current mess.  Report management was tackled by COLD technology and eventually by generating reports electronically and not to paper, thus adding the confusion of electronic files/folders to be identified and management in electronic format.  The moral of the story?  Our RIM responsibilities did not go away when the elements changed from paper to electronic.  We just didn't always follow through and now have to remember what we managed in paper format so we can apply appropriate RIM principles to the electronic versions.

Ginny Jones 
(Virginia A. Jones, CRM, FAI) 
Records Manager 
Information Technology Division 
Newport News Dept. of Public Utilities 
Newport News, VA 
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