> We stopped having a visitor log (reading room of a federal agency) because
> of privacy concerns over the log.
>

Many of the patrons using the Reading Room are attorneys in on going
lawsuits. We found that attorneys were using the log to see if their
opponents had been in and then asking what there opponents had requested.
This included the attorneys within the agency which made the Reading Room
staff uncomfortable since the records are open to the public.

Other patrons were concerned about giving out phone numbers or email
addresses for fear of spam or harassment (either by others or even by the
agency).

We looked out our processes and found that we had very little business need
to gather the information or maintain the logs. Instead we just maintained
a head-count for number of visits to document that the room was being used.

Christopher Ferry, CRM
ASRC Primus
Boston, MA
[log in to unmask]

List archives at http://lists.ufl.edu/archives/recmgmt-l.html
Contact [log in to unmask] for assistance
To unsubscribe from this list, click the below link. If not already present, place UNSUBSCRIBE RECMGMT-L or UNSUB RECMGMT-L in the body of the message.
mailto:[log in to unmask]