Lisa,

To add to the conversation, our program encompasses multiple facilities across several states in the eastern U.S. including Ohio, West Virginia, Pennsylvania, New Jersey, and Maryland.  We utilize multiple vendors and have regularly scheduled service at each location ranging from 4 to 8 weeks to on-call service coordinated by my team.  Types of information are defined in policy and widely distributed and made available.  We also do facility audits every month with team members rotating.  Typically, we audit 100 facilities every year for compliance (spot check recycle bins and trash cans, touch base with contacts, etc.).  Each year we target facilities we have not been to or rarely get to, generally outlying, off the beaten path offices or plants.  Employees are kept up-to-date through bi-annual refresher trainings and articles published is various newsletters and our corporate portal (intranet site).  We also have a Department SharePoint site where employees can get contact information and view the Corporate Retention Schedule.  I'll echo what's been said already - education and customer service cannot be under stressed.


Jim Mullen
Lead, Information Compliance
FirstEnergy Service Company
Akron, Ohio
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desk external: 330-315-7230

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