As other's stated RIM needs to be on the front lines when using O365. From my experience it
is usually a project team setting up an implementation. Once implemented that project team
disbands and you really no longer have a point of contact to reach out to if changes need to be
made from a RIM perspective. So from a RIM point of view you need to make sure that you
document who the Business Contacts are and then implement metadata that identifies the
Business Function of the information, metadata for the information lifecycle as well as basic
metadata needed for eDiscovery. Then you need to maintain that documentation and become
the documentation Nazi and make sure no changes go through unless they are approved by
RIM.
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