I agree with Sharon. As the nature of the office environment has
changed, the skills required by every person who creates information
have not been addressed.  End users must understand where the documents
and other data they create fit into the organization structure and need
to have the knowledge to "file" appropriately.

In my opinion, the breakdown that has happened with email and other
electronic records has been that individual users have been left to
their own devices in determining how to "file".

There is an opportunity for much education of end users by RIM
professionals.

Mary Hilliard
Records Management Officer, UT System, Austin, TX

-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On
Behalf Of Sharon Burnett
Sent: Tuesday, November 02, 2004 2:05 PM
To: [log in to unmask]
Subject: Re: Where should records management be taught

Just as we teach basic reading, writing and all, it seems that records
and
information management concepts should be taught as a part of general
requirements for any degree program. Maybe I'm all wet (and it is
raining
pretty hard here in Seattle), but it is starting to appear that no
matter
what you want to become when you grow up, some R&IM basics would be more
than nice to acquire.

Why should I have to spend my time educating a director or a business VP
on
what my program is all about? At this level, they should already know.

Sharon Burnett
Seattle Washington USA

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Contact [log in to unmask] for assistance