>>But, did anyone get some real, solid after-the-fact cost figures of
what the cost was to improve the existing process...not just in initial
implementation but indexing time, software upgrades over several
years...etc. <<

Lots of times.  Many times the cost of implementing an electronic system
was far less expensive than even a single process in the paper world.
One instance involved replacing microfilming of historical records on an
annual basis.  Just replacement of the MF gave a payback of less than 6
months.  And that was comparing acquisition expenses for software,
hardware, training, scanning, indexing and storage.  Gains from improved
efficiency were not even needed to prove a business case.  Ongoing
savings after the initial six months were several thousand per year.

Bill R
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