I found lots of good information on the internet via Google searches on Management theories. Here are a couple to get you started: http://www.answers.com/topic/management http://en.wikipedia.org/wiki/Management Good luck to you and anyone else taking the CRM. I can't remember if we are still following the old cycle or have already gone to the 24/7 type of exam taking model. Mary Hilliard, CRM since 2005 and still learning all the time!!! List archives at http://lists.ufl.edu/archives/recmgmt-l.html Contact [log in to unmask] for assistance