This is a fascinating discussion. At my company, IT is definitely not
in the IM role. The problem is, neither is anyone else.
-----Original Message-----
>
> More to the point, how to I get IT out of the IM business?
>
>
>
> That's easy... take away their budget. =) Have them submit requests
> to fund support efforts and provide services to meet the SLAs, and to
> maintain and manage the equipment they are responsible for. Let hem
> justify staffing to meet needs and projected growth, just like
> everyone else in a service architecture does... and make sure they
> understand that they are NOT RESPONSIBLE for "managing the
> information", only for meeting the SLAs and providing access to it.
>
> What are your thoughts on this?
>
>
> That's all I've got right now...
>
> Larry
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