Barbara
Do you have the ability to charge back to the department? I have in past sent official notice to the managers of the departments outlining the problem and then give them the cost breakdown per box and then charged the department for re-box and a prorated cost for manpower (SAP if you use it has a breakdown of hourly cost per employee) oh yeah I always rounded up. Do you use internal tracking once the boxes arrive if so you can have them sign for it and note condition delivered to avoid argument.

Donald J Mattson
Electronic Records Manager
CenterPoint Energy, Inc. 
1111 Louisiana Street
Houston, TX 77002



-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On Behalf Of Barbara Wyton
Sent: Wednesday, September 16, 2009 8:52 AM
To: [log in to unmask]
Subject: Re: Rough Handling of Archive Boxes

Hi Anne, 

Unfortunately, I know it's our employees.   All boxes come through my 
department from off-site before they are delivered to the employees.  If 
the box had come in from off-site damaged then we would have repacked the 
box prior to delivering it to the requesting individual.



Barbara Wyton
Records Management Specialist
GLAXOSMITHKLINE (Canada)
Direct Line: 905-819-7050
Fax: 905-819-3099
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