Interesting article - sounds like a case study for an MBA class. Curious
as to why he used records and information management as an example when
writing for the hotel industry. Not sure I completely agree with his
example, but connecting with Executives has been a stated goal for many
years. Is the author associated with ARMA? or this ListServ?
Thanks Mary
Mary
Mary W. Haider, MBA, CRM
Records & Information Manager and Consultant
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