Many large organizations employ a cadre of people in the various 
departments in their organization to be the liaisons between the RIM 
department and the various other departments. Probably they are called 
Departmental Records Coordinators or something similar. Typically they 
receive more training and are the points of contact for a department or 
group of departments. They devote a certain % of their time to RIM 
activities and it may even be written into their departmental job 
description.

But I am wondering about the next degree of separation away and those are 
people who simply use the organization's RIM infrastructure or services. 
These would not be all of the people in the organization, but just those 
who, for example,  are authorized to use your hardcopy records storage 
system - sending & retrieving files, etc. , or who are authorized to use 
whatever services you provide. Do you have any formal or informal program 
for engaging this group beyond just giving them the information they need 
in order to complete their RIM task? Do you leverage them as a group in 
any way to further your RIM program?

Thanks in advance for sharing,

Gary Link
Pittsburgh, PA
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