...provide services upon the demand...

          That is not the only meaning you could choose for the
          word. And there is the meaning http://m-w.com in great
          demand or in demand as an entertainer, seeking or sought
          after... http://yourdictionary.com to require as useful,
          just, proper, or necessary; call for: a gem that demands a
          fine setting. Those might be my preferred usage had I
          used that word myself. But I did not use that word.

          No assumption is made that even a reply on the mark of the
          enquiry would be offered. But the enquiry is out there
          should anyone else see the merit and also wonder. Or should
          a change of heart overcome any prejudices. I strive to
          overcome whatever my misperceptions when people correctly
          point out to me how I am mistaken.

          What I raise is an issue of what expectations can be made of
          good records managers. By indicating my expectations of
          professionals I admire for their efforts but do take issue
          with the manner of their communicating about how their
          enterprise is put together. I expect that they would want
          others to follow their example by demonstrating the
          particular details of how they do what they do. I believe
          that to be a reasonable expectation of people who assert
          their professional principles and it is a complement for
          professional work. Mine is a response to the sharply worded
          reply, a blocked access to information otherwise to be
          considered an enquiry that complemented the enterprise.

          Another person might have been delighted to be asked !

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