Bill,

Don't they say that practice makes perfect? The more you move the better
you should be at it.

I don't think anybody is saying that vendors should be perfect.

What they are saying is that they should strive to constantly improve and
not make lame excuses as to why they have breached the trust of their
clients.

Rather than being outraged at the statements that sparked this thread,
people should be grateful that someone has given them a valuable insight
into how they run their corporation.

Gerard

On Mon, 25 Apr 2005 23:37:16 -0500, Roach, Bill J. <[log in to unmask]>
wrote:

>>>just make a note in your diary to avoid using low cost, ineffective
>vendors and support a vendor who actually wants your business enough to
>do it right."<<
>
>I know this list takes great pleasure in throwing darts at Iron
>Mountain.  But lets look at it from the other side.  Based on their
>calculations, IM does about 5 million pickups and deliveries a year.
>Let's say that we have about a quarter of the year done.  That makes
>about 1.25 million deliveries done as customers expected, with four
>problems.
>
>Please understand that I know what kind of hardship might have been
>caused to the companies whose backups were lost.  At the same time, I
>have a challenge to those organizations that are holding IM to task for
>their mishaps.  How about if we hold your organization to the same level
>of reliability in your core business function that you are expecting of
>IM?  And if you fail, should we write your name in our diary.
>
>I have been in business long enough to realize that nobody is perfect.
>At least IM came forward and made a suggestion on how to make the
>process more secure in the future.
>
>Bill Roach, CRM
>Enterprise EDMS Coordinator
>State of North Dakota
>ITD/Records Management
>701-328-3589
>
>List archives at http://lists.ufl.edu/archives/recmgmt-l.html
>Contact [log in to unmask] for assistance

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