> 
> I'm curious: does anyone have an idea of the history of Super Users in 
> EDMS/RMA implementations? How S.U.s came about in general and why we 
> adopted them into our projects--is it an offshoot of the established idea of 
> Records Coordinators scattered throughout the organizational departments?

 Hi Mimi!!
 Well, for my money the adoption of bringing super users into the equation 
early on was based on the failures in attempting to implement EDMS without 
having done it before... sort of an offshoot of "Lessons Learned" on why so 
many implementations failed. It's the same old story of someone at a high 
level in an organization saying "we need an EDMS" without understanding WHY 
you need one or WHAT you're going to do with it... I think in many cases it 
was because someone gave a REAL GOOD sales presentation or someone else they 
know in a competing company got one and it was a case of "system envy" =)
 For years, many of us in RIM have attempted to fight off the desire of 
management to "throw IT solutions at unanalyzed RIM problems".. or what I 
prefer to think of as the "Cheshire Cat Scenario":
 
*"Alice came to a fork in the road. 'Which road do I take?' she asked. 
'Where do you want to go?', responded the Cheshire cat. 'I don't know.' 
Alice answered. 'Then,' said the cat, 'it doesn't matter."*

If sufficient work is done up front with the "Uber Users" to determine what 
they do, how they do it and whythey do it that way, then the development of 
front end interfaces is much more logical, as is the manner in which data is 
indexed and systems are structured.
  Larry

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