In a previous position I worked with operational business unit and HR/Legal in addressing this question.  It seemed to revolve around the purpose and use of the call logs.  If the logs are used as a quality control tool then a relatively short retention may be justified.  On the other hand if the content of the logs become the basis for a personnel action such as termination, demotion or even promotion then Legal suggested that they should be kept for the same time period as the corresponding personnel files.  There also appeared to be some privacy issues that may need addressing, especially if designated phones are being monitored/recorded.  In some states all parties on a call need to be notified that both monitoring and recording may be occurring.  

David B. Gaynon
[log in to unmask]
Huntington Beach CA, USA


------------------------------

Date:    Tue, 22 Mar 2011 16:59:56 -0400
From:    "Toner, Carolyn" <[log in to unmask]>
Subject: Call logs

Wondering if anyone has any policy or retention guidelines that they'd be w= ill to share as it relates to call log information?  These logs are occasio= nally used internally to monitor employee behavior.

Carolyn Toner
Corporate Records Director

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