Perfection may not be possible when humans are operative (think: file 
clerks).

When doing a gap analysis, I always ask, "What is your acceptable level 
of risk?"  Then, after measuring the existing RIM program, we know what 
the Delta between the actual state and the desired state.

Even when possible, perfection may not be cost-effective.  As Records 
Managers, we distinguish between vital records and less critical 
records.  The latter may receive less than perfect management because 
reaching for perfection may not be cost/effective.

Having said that, for me, my health records are vital records, and I 
suspect the same goes for everyone.  Transaction records for minor 
purchases are not.
> Gordy
Gordon E.J. Hoke, CRM
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Plainview, MN USA

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