Hi Shannon....
I researched this product years ago and decided not to go with due to
its lack of records functionality.
It's my understanding that this software is Xerox's version of
Sharepoint...only not as advanced. You've not provided much information
on what your problem is. If its software based, then Xerox should be
able to assist you with this. Elevate your issues as far up the chain
of command that you need to. If you don't get an answer at one level,
then keep going girl.
It's been my experience that its best to get help from the top down.
You are an existing customer, and if they want to keep your business,
and they do, then talk to top management. Xerox is now more customer
friendly than they were 20 years ago.
Good luck with this,
John Annunziello, CRM, CDIA+, ermm
Records and Information Audit/Compliance Officer
Corporate Services Department
Office of the Regional Clerk
(905) 830-4444 x1318
-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On
Behalf Of Shannon Sobota
Sent: Wednesday, November 23, 2011 9:27 AM
To: [log in to unmask]
Subject: Xerox DocuShare Search Woes
I've just graduated with an MLIS, and am now working as a
records/information
manager for a mid-size property management firm. I've taken classes in
online
search techniques, studies many different search engine/database search
operators, and am still having issues with DocuShare search operators
not
working - if anyone has suggestions or uses DocuShare, I'd appreciate
you
contacting me...I would be happy to compile suggestions and post them on
the
list. I've gotten very little assistance from the Xerox DocuShare User
Group
site, and am supposed to be the search expert for my company - which
will be
very embarrassing if I can't find out what I'm doing wrong.
If I've posted this to the wrong place, please let me know so I don't do
so
again. If there is a specific etiquette to posting that I am violating,
please let
me know - I posted previously on this issue and got no responses (it
could be
that noone uses DocuShare that is on this list).
Shannon Sobota, MISt
Corporate Records and Information Administrator
905.968.3148
[log in to unmask]
List archives at http://lists.ufl.edu/archives/recmgmt-l.html
Contact [log in to unmask] for assistance
To unsubscribe from this list, click the below link. If not already
present, place UNSUBSCRIBE RECMGMT-L or UNSUB RECMGMT-L in the body of
the message.
mailto:[log in to unmask]
List archives at http://lists.ufl.edu/archives/recmgmt-l.html
Contact [log in to unmask] for assistance
To unsubscribe from this list, click the below link. If not already present, place UNSUBSCRIBE RECMGMT-L or UNSUB RECMGMT-L in the body of the message.
mailto:[log in to unmask]
|
